The Administrative Professional: Technology & Procedures, Spiral Bound Version

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Authors : Dianne S. Rankin; Kellie A. Shumack, Ph.D.


368 Pages  Spiralbound 

15th Edition  |  Previous Editions: 2011, 2007, 2003

©2017, Published


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The Fifteenth Edition of this trusted text focuses on preparing students for employment in today's increasingly dynamic, digital, and global environment. The authors emphasize helping students to understand employers' expectations; build confidence; and develop the knowledge and skills necessary to ... more


The instructor resources feature suggestions for teaching in online, hybrid, and web-facilitated environments, including effective instructional strategies for each environment and recommended online resources and software.

Boxed features in each chapter bring the content to life and emphasize real... more

New to this Edition

The text integrates 21st Century Skills closely with chapter material, using color-coded icons within the text to identify the skills and correlating assignments with student outcomes in an intuitive table.

MindTap Office Technology for The Administrative Professional is available with the Fifteent... more