The Administrative Professional: Technology & Procedures, Spiral Bound Version

The instructor resources feature suggestions for teaching in online, hybrid, and web-facilitated environments, including effective instructional strategies for each environment and recommended online resources and software.

Boxed features in each chapter bring the content to life and emphasize real-world applications. For example, "Dear Savvy Admin" columns answer questions about soft skills in the workplace using an engaging "Dear Abby" format.

A variety of "@ Work" features offer tips and information on essential topics such as communication skills, effective written communication, people encountered on the job, and technology (including issues such as security updates, worms, firewalls, blogs, and web searches). "Workplace Wisdom" boxes offer practical advice on communication, ethics, decision making, and other topics.

The authors have included numerous activities and features to encourage engagement with chapter material and reinforce learning. Each chapter concludes with a summary of main points to help students review effectively and assess their learning, and discussion questions are provided to foster classroom interaction. For engagement on a deeper level, critical-thinking cases present challenging situations that may arise in the workplace and invite students to apply their knowledge and skills to explore possible courses of action and determine a workable solution to the problem.

End-of-chapter activities are correlated to learning objectives and 21st Century Skills such as learning and innovation, media and technology, and life and career. Specific activities focus on building workplace skills (solving problems, making ethical decisions, and improving soft skills), communicating clearly (in speech, writing, and presentations), developing effective relationships, and using technology (including common software such as Microsoft® Office). The "Above & Beyond" activity allows students to expand their skills and explore additional topics and exercises related to the chapter.

The text integrates 21st Century Skills closely with chapter material, using color-coded icons within the text to identify the skills and correlating assignments with student outcomes in an intuitive table.

MindTap Office Technology for The Administrative Professional is available with the Fifteenth Edition, enabling a personalized teaching experience with relevant assignments that guide students in analyzing ideas, applying knowledge, and improving thinking. By seamlessly integrating course material with videos, activities, apps, and more, MindTap creates a unique learning path that fosters increased comprehension, inspires students to produce their best work consistently, and allows you to measure skills and outcomes with ease.