Therapeutic Communication for Health Care Professionals

Hands-On Practice: Case studies, examples, and highlighted techniques for effective communication prepare readers to work in a variety of settings with a diverse set of clients.

Early Engagement: A case study at the start of every chapter asks readers to consider some of the challenges health care professionals face, and offers insights and solutions to help manage them.

Bold Direction: Bolded key terms throughout the text help readers remember the concepts that matter while a thorough glossary defines them and serves as a go-to study reference.

Critical Pause: “Stop and Consider” questions and end-of-chapter activities offer readers opportunities to think about situations and problems, and then apply effective therapeutic communication strategies.

Time-Saving Tools: Easy access to the Instructor Companion Website provides an Instructor’s Manual with additional case studies, lesson plans, and answers to chapter activities, as well as customizable PowerPoint® presentations and Cengage Learning Testing Powered by Cognero®.

Greater Application: Extra case studies and “Stop and Consider” questions give students more exposure to medical professionals in common situations, helping them develop a mental tool kit filled with conversations, interviews, and outcomes to draw upon later.

Multicultural Focus: More attention to the multicultural aspects of communication in the chapters and case studies encourages readers to understand and accept values, beliefs, and customs unlike their own.

New Alternatives: The all-new chapter on Therapeutic Communication in Complementary Medicine explores emerging alternative therapies that harmonize with traditional medicine, as well as the potential for conflict and an approach for integrating the two perspectives.

End-of-Life Discussions: Content updates clarify student understanding of life-altering and life-threatening illnesses, death and dying, and the latest information on assisted-death legislation and hospice care.

Improved Design: The fourth edition adds colorful art and illustrations for realism, while updated icons highlight key topics in Self-Awareness, Culture, Legal, and Professionalism.