Learning to express yourself in a positive and professional way can be an art-form. THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL, teaches these important soft skills with line drawings, photographs, and anecdotes from real case studies. This approach makes the subject area approachable while engaging ... more
Clear and concise presentation of anecdotes (based on actual case studies) are followed by practical explanations of world-class service behaviors.
Fun and engaging artwork to better simulate the reader's imagination and motivation.
References to broad business case studies which validate the appl... more