Medical Assisting: Administrative & Clinical Competencies

FULL CHAPTER ON PROFESSIONALISM (CH. 2) PREPARES STUDENTS FOR INITIAL AND LONG-TERM ON-THE-JOB SUCCESS. Insights within this chapter focus on the importance of professional appearance, time management, critical thinking and continuing education. Students also learn to recognize biases or prejudices and value diversity.

UPDATED, EXPANDED PATIENT EDUCATION BOXES GUIDE READERS THROUGH INTERACTING WITH TODAY'S PATIENTS. Patient Education boxes woven throughout the text provides insights and tips that assist students the identifying the important issues to discuss with patients before and during tests and examinations.

EASY-TO-FOLLOW STEP-BY-STEP PROCEDURES STRENGTHEN GENERAL, ADMINISTRATIVE AND CLINICAL COMPETENCIES. The author directs specific attention to the steps that address important professional competencies. Additional criteria assist you in evaluating performance and guide your students in understanding how to successfully demonstrate behavioral competencies.

INSIGHTFUL, IN-TEXT FEATURES OFFER REAL WORLD PERSPECTIVE TO THE READINGS. This edition's helpful Practical Application and Patient Education boxes enhance and build upon the concepts that students are learning by demonstrating how to apply the principles in today's medical environment.

STREAMLINED ORGANIZATION OFFERS CURRICULUM MAPPING TO THE LATEST CURRICULUM STANDARDS. All content throughout this edition corresponds to current ABHES standards and aligns with 2015 CAAHEP standards. You can ensure you are teaching students specifically what they need for professional success as well as for your program's accreditation. Mapping tools in procedures, Procedure Checklists and specific details in the Instructor's Manual provide easy reference that connects content to current standards.

EXTENSIVE UPDATES ADDRESS TODAY'S ELECTRONIC HEALTH RECORDS (EHR). Documentation throughout the entire text demonstrates how providers are using EHRs today and transitioning to digital records to provide instant access to patient information.

TEXT ORGANIZATION SIMULATES FLOW OF PATIENTS THROUGH TODAY'S MEDICAL OFFICE. The author has carefully organized all of the units in this edition in a logical sequence that correlates with the typical patient's progress in the medical office. This further prepares readers to transition smoothly to the working environment.

IMPORTANT COVERAGE OF ANATOMY AND PHYSIOLOGY REINFORCES UNDERSTANDING THAT IS CRITICAL FOR SUCCESS. This edition's essential, updated coverage of anatomy and physiology presents medical terminology within a meaningful context while reviewing diagnostic tests, diseases and disorders and treatments that students must know.

EXTENSIVE, HELPFUL VISUALS BRING CONCEPTS TO LIFE. This edition provides updated full-color photos, useful illustrations, real charts and current tables that visually reinforce and demonstrate how the concepts students are reading are used in today's medical environment.

UPDATED, EXPANDED PATIENT EDUCATION BOXES GUIDE READERS THROUGH INTERACTING WITH TODAY'S PATIENTS. Patient Education boxes woven throughout the text provides insights and tips that assist students the identifying the important issues to discuss with patients before and during tests and examinations.

STREAMLINED CHAPTERS SIMPLIFY LEARNING FOR STUDENTS. This edition's first chapter now combines an introduction to the roles of the medical assistant and the health care team within today's medical environment. In addition, Chapter 3 now addresses both legal and ethical issues, and Chapter 4 highlights key communication skills. Finally, Chapter 5 now addresses all types of medical terminology previously covered in separate chapters.

SEVERAL NEW CHAPTERS STRENGTHEN STUDENTS’ KNOWLEDGE IN AREAS OF GROWING IMPORTANCE. A new Chapter 2 now introduces students to the importance of professionalism in today's medical environment. In addition, a new Chapter 39 discusses geriatrics, a sub-specialty that is rapidly rising in importance as the number of elderly patients grows. A new Chapter 40 presents mental health, including discussions of substance abuse.

NEW CRITERIA ASSIST YOU IN EVALUATING STUDENTS ON BEHAVIORAL STEPS. Specific criteria, now added to all behavioral steps in this edition's coverage of procedures, provides helpful guidance to save you time in evaluating students' proficiency and performance. Students also clearly see the criteria they must meet for success.

NEW OPPORTUNITY FOR PEER REVIEW NOW APPEARS IN PROCEDURES. Using the new peer review column in the procedures section, you can ask students to assess their peers – a professional skill particularly important today. This new space for peer review enables students to evaluate one another before you begin your assessment.

EXPANDED MEDICAL TERMINOLOGY IS PRESENTED IN-CONTEXT TO DEMONSTRATE TERMS IN USE. The author has updated and increased the emphasis on medical terminology, embedding the terms in the beginning of all chapters discussing body systems. Students are easily able to see the practical application and use of the terms, which enhances long-term retention.

ADDITIONAL EMPHASIS ON PROFESSIONALISM AND SOFT SKILLS PREPARES READERS FOR SUCCESS IN TODAY'S WORK ENVIRONMENT. This edition's new Practical Application feature helps students better understand how to address real situations and challenges they will encounter on the job with proficiency and confidence.

NEW EMPHASIS ON CULTURAL DIVERSITY DEMONSTRATES HOW TO MEET THE NEEDS OF THE UNDERSERVED PATIENT POPULATION. All procedures and scenarios throughout this edition clearly represent the healthcare needs of today's multicultural, diverse population.

RESTRUCTURED INTRODUCTION OF THE REVENUE CYCLE MANAGEMENT CORRELATES SEAMLESSLY WITH REAL MEDICAL SETTINGS. This edition's revised presentation clearly demonstrates each step of the revenue cycle in an actual medical setting. Students learn the specific financial processes used to track revenue from patients -- from the initial appointment through the final payment of their balances.

NEW AND REVISED PROCEDURES STRENGTHEN READERS' GENERAL, ADMINISTRATIVE, AND CLINICAL COMPETENCIES. This edition includes eight new procedures as well as numerous revised procedures that reflect the most recent changes in today's medical office. Students increase their general, administrative, and clinical competencies as they prepare for roles as entry-level medical assistants.