Therapeutic Communication for Health Care Professionals

Hands-On Practice: Case studies, examples and highlighted techniques for effective communication prepare readers to work in a variety of settings with a diverse set of clients.

Early Engagement: A case study at the start of every chapter asks readers to consider some of the challenges health care professionals face and offers insights and solutions to help manage them.

Bold Direction: Bolded key terms throughout the text help readers remember the concepts that matter, while a thorough glossary defines them and serves as a go-to study reference.

Critical Pause: “Stop and Consider” questions and end-of-chapter activities offer readers opportunities to think about situations and problems and apply effective therapeutic communication strategies.

Time-Saving Tools: Easy access to Instructor Resources that provide an Instructor’s Manual with additional case studies and lesson plans, as well as customizable PowerPoint® presentations, Cengage Testing Powered by Cognero® and a solutions and answer guide for chapter activities.

The Therapeutic Communication in Complementary Medicine chapter explores emerging alternative therapies that harmonize with traditional medicine, as well as the potential for conflict and an approach for integrating the two perspectives.

Multicultural Focus: Continued attention to multicultural aspects of communication in the chapters and case studies encourages readers to understand and accept values, beliefs and customs different from their own.

Expanded alternatives in the Therapeutic Communication in Complementary Medicine chapter include content on mind/body therapies and new content on additional alternative therapies, including Tai chi, coining, hypnosis, reiki and myofascial release.

Revised discussion on factors that influence grief in The Therapeutic Response to Clients Experiencing Loss, Grief, Dying, and Death chapter includes how stress and the grieving process can affect health care professionals.

Expanded discussions on depression, new types of depression based on the DSM-5 and the Patient Health Questionnaire diagnostic tool in The Therapeutic Response to Clients Who Have Depression and/or are Experiencing Suicidal Thoughts chapter help health care professionals understand the various types of depression clients may experience.

De-escalation techniques in The Therapeutic Response to Clients who are Angry, Aggressive, Abused, or Abusive chapter present the LOWLINE model used by health care professionals in de-escalating anger and violent situations.

End-of-Life Discussions: Content updates clarify student understanding of life-altering and life-threatening illnesses, death and dying and the latest information on assisted-death legislation and hospice care.

Improved Design: All cartoons were replaced with full-color photographs to more realistically illustrate real-life examples of chapter concepts, while updated icons highlight key topics in Self-Awareness, Culture, Legal and Professionalism.