CompTIA A+ Guide to IT Technical Support

REALISTIC HARDWARE SIMULATIONS IN MINDTAP provide invaluable virtual learning experiences. Engaging, memorable photographs saturate each hardware simulation, clarifying concepts and surrounding learners with a more authentic virtual learning environment that encourages learning by doing.

IN-DEPTH QUESTIONS AND CLEAR PRESENTATION thoroughly prepare students for A+ exams. Extensive scenario-based questions and meaningful context provide learners with additional opportunities to prepare for A+ exams.

UNIQUE A+ TABLE OF CONTENTS offers a quick reference to key exam topics, enabling readers to immediately find content relevant to the CompTIA A+ exams.

SPECIAL ICONS AND SPECIFIC FEATURES highlight content for CompTIA A+ exams, making it easy for students to identify concepts covered on the CompTIA A+ 220-1101 and 220-1102 certification exams and more effectively focus their study efforts.

VISUALLY RICH LEARNING TOOLS AND FEATURES throughout help students master key material. Reinforcing the authors' bestselling learn-by-doing approach, these engaging features include Applying Concepts, Key Terms, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.

STUDENTS CAN MAXIMIZE THEIR STUDY TIME THROUGH MINDTAP'S VIRTUAL PRACTICE, including customizable pre- and post-exams with questions written in the style of the CompTIA A+ certification exams; auto-graded module assessments; simulated labs for hardware and software skills; videos; and live virtual machine labs for software skills.

MINDTAP ONLINE COURSE OFFERS VIRTUAL PRACTICE including: a pre and post CompTIA A+ customizable, practice exam, module assessments, simulated labs for hardware and software skills, videos and virtual machine labs for software skills--all auto-graded

LEARNING TOOLS AND LEARNING FEATURES HELP STUDENTS MASTER KEY MATERIAL. This edition offers a wealth of visually rich learning resources and features to reinforce the authors' best-selling learn-by-doing approach. These include Applying Concepts, Key Terms, Thinking Critically, Hands-On Projects and Real Problems, Real Solutions features.

HELPING LEARNERS PERSONALLY CONNECT WITH KEY CONTENT, all-new Reflection Activities encourage students to consider how current technologies integrate into their own lives and careers and then share and collaborate with fellow students about their learning experiences.

THE ADDITION OF THREE NEW MODULES -- up to 21 from 18 in the prior edition -- enables each to be more focused on single topics. For example, content on supporting printers is now in a separate module, and content on macOS has its own module.

A NEW STREAMLINED FORMAT divides the text into Core 1 modules and Core 2 modules instead of mixing modules as in previous editions. Modules 1-10 are solely based on the Core 1 exam, while modules 11-21 are solely based on the Core 2 exam.