Name: MindTap for Soft Skills--Illustrated (1-term access)
ISBN: 9781337909792

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Custom MindTap for Soft Skills--Illustrated (1-term access)

ACP IAC MT SOFTSKILLS FOR DIGI TAL WORKPLACE

Office Suites

Microsoft Office

Skills & Career Development

Computing & Information Technology

CTE - Computing, Office & Media Arts

CTE - Business Education

Microsoft Office 2013

CL Carton Count

MindTap for Soft Skills--Illustrated (1-term access)

MindTap™ is an online learning solution that combines student learning tools--readings, multimedia, activities, and assessments--into a single Learning Path. MindTap™ for Soft Skills--Illustrated offers five eBooks from the ILLUSTRATED COURSE GUIDES: Soft Skills for a Digital Workplace series, including: PROFESSIONALISM, TEAMWORK AND TEAM BUILDING, PROBLEM SOLVING AND DECISION MAKING, VERBAL COMMUNICATION, and WRITTEN COMMUNICATION. This series provides students with a 360-degree education and a career advantage by making it easy to learn essential soft skills necessary to succeed in today's competitive workplace. Timeless information highlights marketable skills incorporating technology, E-Mail, and Microsoft Office 2016 software. In total, this online course addresses two hundred critical skills with accompanied video and step-by-step in-class projects written as business scenarios.

Digital Bundle: Soft Skills - Illustrated, 3rd MindTap (6-year access)

EPACK: K12CTE SOFTSKILLS FOR D IGITAL WRKPLACE ACP IAC MT 6YR

Illustrated Course Guides : Professionalism - Soft Skills for a Digital Workplace, 2e

ILL CRS GDS PROFESSIONALISM SO FT SKILLS DIGITAL WORKPLACE

Soft Skills

Illustrated Course Guides : Professionalism - Soft Skills for a Digital Workplace, 2e: Professionalism - Soft Skills for a Digital Workplace

Give your students the professional skills needed for success throughout their education and career with ILLUSTRATED COURSE GUIDES: PROFESSIONALISM - SOFT SKILLS FOR A DIGITAL WORKPLACE, 2E. Part of the acclaimed ILLUSTRATED SOFT SKILLS SERIES, this book, like all others in the series, makes it easy to teach students the essential soft skills necessary to succeed in today’s competitive workplace. Each book addresses 40 critical skills, providing your students with extensive knowledge they can bring with them into the professional world.

Unit B

Hardcopy textbook for Butterfield's Illustrated Course Guides . Buy direct for hassle-free returns. Included in Cengage Unlimited.

Duration

Duration Unit Of Measure

Transaction Type

A. Presenting Yourself Professionally.
B. Developing a Professional Work Ethic.
C. Developing Your Interpersonal Skills.
D. Understanding Office Protocols and Politics.
E. Planning and Managing Your Career.

Illustrated Course Guides: Teamwork & Team Building - Soft Skills for a Digital Workplace

ILL CRS GDS TEAMWORK & TEAM BU ILDING SOFT SKILLS

Give your students the teamwork skills needed for success throughout their education and career with ILLUSTRATED COURSE GUIDES: TEAMWORK AND TEAM BUILDING - SOFT SKILLS FOR A DIGITAL WORKPLACE, 2E. Part of the acclaimed ILLUSTRATED SOFT SKILLS SERIES, this book makes it easy to teach students the essential team building and other soft skills necessary to succeed in today’s competitive workplace. Each book addresses 40 critical skills, providing your students with extensive knowledge they can bring with them into the real world.

A. Working in Groups and Teams.
B. Team Roles and Processes.
C. Team Building and Development.
D. Being a Team Leader.
E. Having Successful Meetings.

Illustrated Course Guides: Problem Solving and Decision Making - Soft Skills for a Digital Workplace

ILL CRSE GDS PROBLEM SOLVING & DECISION MAKING SOFT SKILS DI

Career & Life Skills

CTE - Technical Trades and Skills

Give your students a 360-degree education and career advantage with ILLUSTRATED COURSE GUIDES: PROBLEM-SOLVING AND DECISION MAKING - SOFT SKILLS FOR A DIGITAL WORKPLACE. Part of the Illustrated Series Soft Skills, this book, like all others in the series, makes it easy to teach students the essential soft skills necessary to succeed in today’s competitive workplace. Timeless information highlights marketable skills that students need for success in the technological workplace. This book addresses 40 critical skills that equip your students with extensive knowledge they can bring with them into today’s real world.

Part 3

Unit A: Identifying and Defining Problems.
Unit B: Solving the Problem.
Unit C: Thinking Critically.
Unit D: Group Decision Making.
Unit E: Decision Support Tools.

Illustrated Course Guides: Verbal Communication - Soft Skills for a Digital Workplace

ILL CRSE GDS VERBAL COMMUNICAT ION SOFT SKILLS DIGITAL WORKPL

Give your students the professional communication skills needed for success throughout their education and careers with ILLUSTRATED COURSE GUIDES: VERBAL COMMUNICATION - SOFT SKILLS FOR A DIGITAL WORKPLACE, 3E. Part of the acclaimed ILLUSTRATED SOFT SKILLS SERIES, this book, like all others in the series, makes it easy to teach students the essential soft skills necessary to succeed in today’s competitive workplace. Timeless information highlights marketable verbal skills that students need for success in today’s technological business world. This text delves into the importance of effective, professional, and polite verbal communication -- from speaking with clients to everyday dialogue with colleagues.

Part 2

Part I: UNDERSTANDING THE BASICS OF VERBAL COMMUNICATION.
1. Organizing Your Messages.
2. Using Vocal Elements Effectively.
3. Understanding Nonverbal Languages.
4. Developing Credibility.
5. Giving and Receiving Feedback.
6. Overcoming Barriers to Communication.
7. Communicating Ethically.
8. Understanding Cross-Cultural Issues.
Part II: WORKING WITH CUSTOMERS.
9. Understanding Customer Service Basics.
10. Communicating Empathetically.
11. Adding Questions to Understand Problems.
12. Denying Requests.
13. Coping with Angry Customers.
14. Dealing with the Unexpected.
15. Working with Customers with Disabilities.
Part III: DEVELOPING PROFESSIONAL TELEPHONE SKILLS.
16. Exploring Professional Telephone Communication.
17. Placing Telephone Calls.
18. Receiving Telephone Calls.
19. Using Voice Mail.
20. Leaving Professional Messages.
21. Taking Calls for Other People.
22. Screening, Holding, and Transferring Calls.
23. Developing Cell Phone Etiquette.
Part IV: IMPROVING INFORMAL COMMUNICATION.
24. Communicating Informally.
25. Listening Actively.
26. Speaking Persuasively.
27. Negotiating Effectively.
28. Managing Conflict.
29. Participating in Meetings.
30. Dealing with Office Politics.
31. Making Proper Introductions.
Part V: MAKING FORMAL PRESENTATIONS.
32. Planning Effective Presentations.
33. Developing Presentation Content.
34. Rehearsing a Presentation.
35. Delivering a Presentation.
36. Building Rapport.
37. Managing Anxiety.
38. Using Appropriate Visuals.
39. Managing Questions and Answers.

Illustrated Course Guides: Written Communication - Soft Skills for a Digital Workplace

ILL CRSE GDS WRITTEN COMM SOFT SKILLS DIGITAL WORKPLACE

Give your students the professional communication skills needed for success throughout their education and careers with ILLUSTRATED COURSE GUIDES: WRITTEN COMMUNICATION - SOFT SKILLS FOR A DIGITAL WORKPLACE, 3E. Part of the acclaimed ILLUSTRATED SOFT SKILLS SERIES, this book, like all others in the series makes it easy to teach students the written communication and other essential soft skills necessary to succeed in today’s competitive workplace. This text delves into the importance of effective and professional written communication -- from creating professional documentation to E-mail correspondence.

Part 4

Part I: Communicating with E-Mail and Memos.
1. Understanding E-Mail Messages and Memos.
2. Composing the Main Elements of Messages.
3. Creating Professional E-Mail Messages.
4. Constructing Professional Memos.
5. Writing Request Messages.
6. Writing Response Messages.
7. Writing Bad-News Messages.
8. Writing Documentation Messages.
Part II: Uncovering the Secrets of Clear Writing.
9. Clarifying Written Communication.
10. Writing Solid Sentences.
11. Developing Effective Paragraphs.
12. Mastering Punctuation.
13. Laying Out Your Documents.
14. Illustrating Data.
15. Adding Tables and Figures to Documents.
16. Proofreading and Revising.
Part III: Developing Reports and Proposals.
17. Understanding Reports and Proposals.
18. Planning a Report or Proposal.
19. Writing the Beginning.
20. Writing the Body.
21. Creating the End Matter.
22. Writing Short Reports.
23. Writing Proposals.
24. Citing Sources.
Part IV: Writing for Employment.
25. Understanding Job Searches.
26. Writing Effective Cover Letters.
27. Planning Resumes.
28. Writing Chronological Resumes.
29. Writing Functional Resumes.
30. Requesting Letters of Reference.
31. Sending Follow-Up Messages.
32. Accepting or Rejecting Job Offers.
Part V: Writing Professional Letters.
33, Understanding Professional Letter Writing.
34. Writing Business Letters.
35. Using Salutations.
36. Closing Business Letters.
37. Writing Routine Letters.
38. Answering Request Letters.
39. Writing Persuasive Letters.
40. Writing for Goodwill.

Part 1: Illustrated Course Guides: Professionalism - Soft Skills for a Digital Workplace 
A. Presenting Yourself Professionally. 
B. Developing a Professional Work Ethic. 
C. Developing Your Interpersonal Skills. 
D. Understanding Office Protocols and Politics. 
E. Planning and Managing Your Career. 

Part 2: Illustrated Course Guides: Teamwork & Team Building - Soft Skills for a Digital Workplace 
A. Working in Groups and Teams. 
B. Team Roles and Processes. 
C. Team Building and Development. 
D. Being a Team Leader. 
E. Having Successful Meetings. 

Part 3: Illustrated Course Guides: Problem Solving and Decision Making - Soft Skills for a Digital Workplace 
A: Identifying and Defining Problems. 
B: Solving the Problem. 
C: Thinking Critically. 
D: Group Decision Making. 
E: Decision Support Tools. 

Part 4: Illustrated Course Guides: Verbal Communication - Soft Skills for a Digital Workplace 
A: Understanding the Basics of Verbal Communication 
B: Working with Customers 
C: Developing Professional Telephone Skills 
D: Improving Information Communication 

Part 5: Illustrated Course Guides: Written Communication - Soft Skills for a Digital Workplace 
A: Communicating with E-Mail and Memos 
B: Uncovering the Secrets of Clear Writing 
C: Developing Reports and Proposals 
D: Writing for Employment

MindTap for Soft Skills--Illustrated (1-term access)

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