Name: Administrative Medical Assisting
ISBN: 9781305859173

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Medical Assisting

Medical Assisting & Administrative

Health Care

CTE - Health Science

Administrative Medical Assisting

Writing Skills

Health Information Management Essentials

Reference

Computers in the Medical Office

Electronic Health Records

CL Dimensions

Imprint Name

B2B & B2C

A streamlined learning package, ADMINISTRATIVE MEDICAL ASSISTING, 8e, features step-by-step procedures designed to help readers develop front-office job skills and critical thinking through real-life scenarios. A long-time favorite, this text reflects the author’s passion for medical assisting, her keen focus on the newest developments in the profession, and innovative learning approaches. This proven package also offers readers the opportunity to develop key administrative competencies in professional responsibilities, interpersonal and written communications, records management, financial administration, and managing the office. Chapters have been reorganized to focus on the latest accreditation and certification standards, and feature new or updated content in skill competency requirements, electronic technology, insurance regulations (including health care reform and coding), legal compliance, and more. Reader-friendly and thorough, ADMINISTRATIVE MEDICAL ASSISTING, 8e, is the essential tool for preparing today’s medical assistants for success as 21st-century allied health professionals.

Chapter 1

Hardcopy textbook for French's Administrative Medical Assisting. Buy direct for hassle-free returns. Included in Cengage Unlimited.

ADMINISTRATIVE MEDICAL ASSISTI NG

Bundle: Administrative Medical Assisting, 8th Student Edition + MindTap (1-year access)

EPACK: K12CTE ADMINISTRATIVE M EDICAL ASSISTING + MT 1YR

Cengage's Medical Assisting: Comprehensive Clinical and Administrative Skills, 2 terms (Instant Access)

IAC MEDICAL ASSISTING COMPREHE NSIVE CLINICAL & ADMIN SKILLS

Comprehensive Medical Assisting

Exam Review

Clinical Medical Assisting

Technology

Pharmacology

Phlebotomy/ Venipuncture

Lab Procedures

MEDICAL ASSISTING, 2 terms (12 months) Instant Access for CENGAGE\u2019S MEDICAL ASSISTING: COMPREHENSIVE CLINICAL AND ADMINISTRATIVE SKILLS is more essential than ever in today's rapidly evolving health care industry. Renewed focus on curriculum excellence, certification, and critical externships are all part of the performance criteria. \n\nMedical Assistants train in both clinical procedures and administrative tasks, including: Human anatomy, physiology, and pathology; Medical terminology; Keyboarding and computer applications; Recordkeeping and accounting; Coding and insurance processing; Laboratory techniques; Clinical and diagnostic procedures; Pharmacology; Medication administration; First Aid; Office practices; Patient relations; and Medical law and ethics. CENGAGE\u2019S MEDICAL ASSISTING: COMPREHENSIVE CLINICAL AND ADMINISTRATIVE SKILLS provides future medical assistants with narrated, step-by-step video training in all of these key clinical and administrative skills. Contact your Learning Consultant for custom pricing.

ADMINSTRATIVE
Part I:  COMMUNICATION.
1. Phone Calls.
2. Requesting Prescription Refill.
3. Scheduling Inpatient and Outpatient Admissions.
4. Business Correspondence.
5. Outgoing Mail.
Part II: PATIENT RECORD.
6. New Patient Registration.
7. Scanning Documents into EHR.
Part III: MEDICAL INSURANCE AND CODING.
8. Managed Care Policies and Procedures.
9. Obtaining Referrals and Authorizations.
10. Coding and Classification.
11. Insurance Payments and Adjustments.
12. Insurance Billing.
Part IV:  FINANCIAL PROCEDURES.
13. Explaining Financial Obligations During Telephone Interview.
14. Itemized Patient Statements.
15. Preparing Collection Letters.
16. Preparing a Deposit.
17. Petty Cash Fund.
18. Posting Non-Sufficient Funds.
19. Posting/Recording Collection Agency Adjustments.
Part V:  EQUIPMENT MAINTENANCE.
20. Performing an Inventory.
21. Routine Maintenance and Calibration of Clinical Equipment.

CLINICAL 
Part I: INFECTION CONTROL.
1. Medical Asepsis Hand Wash.
2. Alcohol-Based Hand Rub.
3. Applying Sterile Gloves.
4. Removing Contaminated Gloves.
5. Transmission-Based Precautions.
6. Sanitization of Instruments.
7. Sterilizing Instruments in Autoclave.
8. Sterile Fields and Procedure.
Part II: PHYSICAL EXAMS.
9. The Complete Physical Examination.
10. Taking a Medical History.
11. Taking Temperatures.
12. Apical and Radial Pulse.
13. Measuring Respiration Rate.
14. Measuring Blood Pressure.
15. Measuring Height and Weight.
16. Pulse Oximetry.
17. Perform Single or Multi-Channel Electrocardiogram.
Part III: SPECIALTY EXAMS.
18. Visual Acuity Testing.
19. Eye Instillation and Eye Patch Dressing.
20. Performing Eye Irrigation.
21. Assisting with Audiometry.
22. Performing Ear Irrigation.
23. Performing Ear Instillation.
24. Assisting with Nasal Examination.
25. Performing Nasal Instillation.
26. Nasal Cannula.
27. Holter Monitor Application.
28. Metered Dose Inhaler.
29. Spirometry.
30. Lumbar Puncture or Cerebral Fluid Aspiration Assist.
31. Neurologic Screening Examination.
32. Fecal Occult Blood Test.
33. Assisting with Pelvic Examination and Pap Test.
34. Assisting with Insertion of an Intrauterine Device.
35. Hormonal Contraceptive.
36. Wet Prep/Wet Mount and KOH Prep.
37. Chlamydia and Gonorrhea.
38. Pregnancy Test.
39. The Routine Prenatal Visit.
40. Testicular Self-Exam.
41. Male and Female Catheterization.
42. Measuring Infant Weight, Length, Head and Chest Circumference.
43. Infant Apical Pulse and Respiratory Rate.
44. Infant/Child Urine Specimen.
45. Patient Transfers.
46. Patient Assisted Ambulation.
Part IV: MINOR SURGERY.
47. Controlling Bleeding.
48. Assisting with Clinic/Ambulatory Surgery.
49. Dressing Change.
50. Wound Irrigation.
51. Preparing Skin for Surgery.
52. Suturing.
53. Incision/Drainage of Infection.
54. Aspiration of Joint Fluid.
55. Suture/Staple Removal.
56. Skin Closure Strips.
Part V:  PHARMACOLOGY.
57. Administration of Oral Medications.  
58. Withdrawing Medication from a Vial/Ampule.
59. Reconstituting a Powdered Medication for Administration.
60. Subcutaneous Injection. 
61. Intramuscular Injection.
62. Intradermal PPD Injection.
63. Z-Track Intramuscular Injection Technique.
64. Vaccine Injection.
65 Maintaining Immunization Records.
Part VI: LABORATORY PROCEDURES.
66. Using the Microscope.
67. Wet Mount and Hanging Drop Slide Prep.
68. Hemoglobin Determination with Hemoglobin Analyzer.
69. Prothrombin Time Using a CLIA-Waived ProTime Analyzer.
70. Venipuncture.
71. Capillary Puncture, Transport, Microhematocrit Determination.
72. Obtaining Blood for Blood Culture.
73. Obtaining Blood Specimen for PKU Test.
74. Cholesterol Testing.
75. Obtaining a Throat Culture/Testing for Strep.
76. Utilizing a Urine Transport System & Clean Catch/Mid-Stream Collection.
77. Assessing Urine Volume, Color, and Clarity.
78. Performing a Chemical Urinalysis.
79. Preparing a Slide for Microscopic Examination of Urine Sediment.
80. Performing a Complete Urinalysis.
Part VII:  EMERGENCY PREPAREDNESS.
81. Cast and Arm Splint Application.
82. Cast Removal Assist.
83. Using a Fire Extinguisher.

ADMINISTRATIVE MEDICAL ASSISTING, Ninth Edition, is a practical, comprehensive resource focused on front-office medical assisting skills and office management. Available in print and digital versions, the text is supported by robust teaching and learning tools, including an instructor's manual, test banks, PowerPoint® slides and a detailed solutions guide.

The Ninth Edition of this proven guide features reorganized and streamlined content to make the material more accessible for readers and better emphasize key concepts and learning objectives. Expanded Key Terms help readers master essential professional terminology, while a new “Heart of the Health Care Professional” feature highlights the importance of customer service and communication skills. The text has also been updated to align with current accreditation and certification standards, and new content on health care reform and electronic health records is integrated within the chapters.

Chapter 2

Chapter 3 Frontmatter

Duration

Duration Unit Of Measure

Transaction Type

Part I: PROFESSIONAL AND CAREER RESPONSIBILITIES.
1. A Career as an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present and Future.
3. Medicolegal and Ethical Responsibilities.
Part II: INTERPERSONAL COMMUNICATIONS.
4. The Art of Communication.
5. Written Correspondence.
6. Processing Mail and Electronic Correspondence.
Part III: MANAGING THE OFFICE.
7. Reception and the Medical Office Environment.
8. Telephone Procedures.
9. Appointments.
10. Office Management.
Part IV: RECORDS MANAGEMENT.
11. Filing Procedures.
12. Medical Records.
13. Drug and Prescription Records.
Part V: HEALTH CLAIMS.
14. Procedure Coding.
15. Diagnostic Coding.
16. Health Insurance Claims.
Part VI: FINANCIAL ADMINISTRATION.
17. The Revenue Cycle.
18. Banking and Bookkeeping.
19. Financial Management of the Medical Practice.

Bundle: Administrative Medical Assisting, 8th Student Edition + MindTap (6-year access)

EPACK: K12CTE ADMINISTRATIVE M EDICAL ASSISTING + MT 6YR

Digital Bundle: Administrative Medical Assisting, 8th MindTap + VitalSource™ eBook (1-year access)

EPACK: K12CTE ADMINISTRATIVE M EDICAL ASSISTING MT + VS 1YR

Digital Bundle: Administrative Medical Assisting, 8th MindTap + VitalSource™ eBook (6-year access)

EPACK: K12CTE ADMINISTRATIVE M EDICAL ASSISTING MT + VS 6YR

Bundle: Administrative Medical Assisting, 8th Student Edition + Student Workbook + MindTap (1-year access)

EPACK: K12CTE ADMINISTRATIVE M EDICAL ASSISTING + SWB +MT 1YR

UNIT 1: PROFESSIONAL AND CAREER RESPONSIBILITIES.
1. A Career as an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present, and Future. 
3. Medicolegal and Ethical Responsibilities.
UNIT 2: INTERPERSONAL COMMUNICATIONS.
4. The Art of Communication.
5. Receptionist and the Medical Office Environment.
6. Telephone Procedures.
7. Appointments.
UNIT 3: RECORDS MANAGEMENT.
8. Filing Procedures. 
9. Medical Records. 
10. Drug and Prescription Records. 
UNIT 4: WRITTEN COMMUNICATIONS.
11. Written Correspondence.
12. Processing Mail and Electronic Correspondence. 
UNIT 5: FINANCIAL ADMINISTRATION.
13. The Revenue Cycle: Fees, Credit, and Collection. 
14. Banking. 
15. Bookkeeping.
16. Procedure Coding.
17. Diagnostic Coding. 
18. Health Insurance Systems and Claim Submission. 
UNIT 6: MANAGING THE OFFICE.
19. Office Managerial Responsibilities. 
20. Financial Management of the Medical Practice.

Administrative Medical Assisting

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