Customer Support

Customer Support


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Big Ideas Journal
Availability, Status,

If for any reason you are not completely satisfied with your order, you may return it postage prepaid (minus shipping and handling). Returns must be made within 30 days of receipt for prompt credit. We require that materials be returned in new, saleable condition, properly packaged, free from damage, and accompanied by a copy of the original packing slip or invoice.

All returns must also include a completed Return Authorization Form available via email at Customer Service or call 888-915-3276.

Counterfeit product is ineligible for return credit. Product returned to Cengage and found to be counterfeit will be destroyed.

We recommend you ship your return using a traceable method (i.e. UPS, FedEx).

Ship to:
Cengage Learning
Attn: Returns
10650 Toebben Drive
Independence, KY 41051

IMPORTANT: So that we may accurately credit your account, please enclose ONE of the following with your return:

• A copy of your original packing slip.
• A copy of your original purchase order.
• Documentation of your purchase order number or order number.



National Geographic Learning
10650 Toebben Drive
Independence, KY 41051


Weekdays: 8:00am-6:00pm ET

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For Digital Support on Big Ideas Math programs, call (877) 552-7766

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