Administrative Medical Assisting

Procedures are integrated into chapter content throughout the text, allowing for a natural transition between theoretical and practical content to help readers better understand and master the material.

An easy-to-read table in both the textbook and instructor resources clearly correlates chapter content to relevant professional competencies from the Commission on Accreditation of Allied Health Education Programs (CAAHEP) and the Accrediting Bureau of Health Education Schools (ABHES).

Compliance features draw readers' attention to relevant industry standards, best practices and regulatory requirements, including federal government mandates such as the Health Insurance Portability and Accountability Act (HIPAA).

Included throughout the text, Patient Education features focus on specific skills and knowledge that can help readers communicate confidently and effectively with patients.

Stop and Think Case Scenarios at the end of each chapter help readers reflect on the material and apply what they have learned to realistic situations they may encounter as working professionals.

Chapter Summary and Review features provide a concise overview of important concepts and information, making it easier for readers to review and identify any areas where they may need additional reinforcement.

The authors have reorganized and renamed chapters to reflect current office management practices and priorities, as well as streamlining content throughout the text to make the material more engaging and accessible for today's readers.

New content added to the Ninth Edition includes detailed information on professional and career responsibilities, including employment preparation, as well as updated and expanded coverage of the revenue cycle.

Every chapter includes new and updated learning objectives and assessments, ensuring that text content aligns to the most current accreditation and certification standards, and readers can focus their efforts to prepare effectively for certification and professional success.

Updated and expanded Key Terms with definitions help readers learn the critical, current professional vocabulary they'll need to know and use on the job.

New Heart of the Health Care Professional features open each chapter with content that emphasizes the importance of patient customer service and effective communication, encouraging readers to develop these essential skills and make them a core part of their professional practice.