Illustrated Course Guides : Verbal Communication - Soft Skills for a Digital Workplace

EMPLOYS THE ILLUSTRATED SERIES’ POPULAR, READER-FRIENDLY PRESENTATION. Short, focused text emphasizes the key soft skills your students need to succeed in today’s technological workplace.

PROVIDES TIMELESS INSIGHTS INTO CRITICAL VERBAL COMMUNICATION SKILLS. This book highlights communication skills that make students more marketable to companies and that are necessary for success in today’s professional world.

COMPLEMENTS ANY COURSE. You can seamlessly integrate this book’s modular content into virtually any existing courses or use this book as a primary text for short courses or workshops.

YOU TRY IT EXERCISES ALLOW STUDENTS TO DEMONSTRATE THEIR UNDERSTANDING. These hands-on applications after each lesson increase long-term retention as students apply the skills they’ve learned.

YELLOW SHADED BOXES EMPHASIZE REAL STORIES FROM TODAY’S WORKPLACE. Students see the relevance and practical application of verbal communication skills as intriguing examples from the business world capture their attention.

TECHNOLOGY@WORK LESSONS ADDRESS WEB 2.0 TOOLS AND TECHNOLOGIES. This emphasis on technology and internet tools related to each unit ensures students have the latest knowledge of the most current technology skills and trends.

END-OF-UNIT CRITICAL THINKING QUESTIONS AND BE THE CRITIC EXERCISES ENCOURAGE A DEEPER LEVEL OF THINKING AND EXPLORATION. These questions and exercises require students to analyze and evaluate important topics from each unit as they promote independent problem solving.