• includes CourseMate, 1 term (6 months) Printed Access Card
  • AUTHORS: Carol M. Lehman; Debbie D. DuFrene
  • ISBN-13: 9781305401938 
  • Grade(s): 9 | 10 | 11 | 12
  • 304 Pages  Paperback 
  • 7th Edition  |  Previous Editions: 2015
  • ©2016     Published
  • Prices are valid only in the respective region


About The Product

Created by the continuous feedback of a "student-tested, faculty-approved" process, BCOM 7 delivers a visually appealing, succinct print component, tear-out review cards for students and instructors and a consistent online offering with Enhanced CourseMate that includes an eBook in addition to a set of interactive digital tools all at a value-based price and proven to increase retention and outcomes. BCOM 7 offers expanded coverage on technology and social media, online grammar tools, extra model documents both online and in the text, abundant real world examples, and quizzes and games to make reviewing interactive and fun.


  • Every 4LTR Press solution comes complete with an engaging print textbook, tear-out review cards, an interactive digital solution (Enhanced CourseMate), and an eBook all of which were directly influenced from student focus groups and surveys, and from interviews with faculty and students.
  • Shorter, comprehensive chapters in a modern design present content in a more engaging and accessible format without minimizing coverage for your course.
  • Tear-Out Review Cards at the back of the Student Editions provide students a portable study tool containing all of the pertinent information for class preparation.
  • Instructor Prep Cards at the back of the Instructor's Edition make preparation simple with detachable cards for each chapter, offering a quick map of chapter content, a list of corresponding PowerPoint and video resources, additional examples, and suggested assignments and discussion questions to help you organize chapter content efficiently.
  • Every 4LTR Press solution comes with CourseMate, the interactive digital component that offers a full suite of unique learning tools that appeal to different learning styles. Quizzes, activities, resources and more are only a click away.
  • All of the content and resources you expect with a supplements package that is second to none including a robust instructor's manual, PowerPoint slides, test banks, and much more.

About the Contributor

  • Carol M. Lehman

    Dr. Lehman is a professor emerita in the Management and Information Systems Department at Mississippi State University, an AACSB-accredited school. She has more than 25 years of experience teaching business communication. Dr. Lehman earned a bachelor’s and master’s degrees in business education from the University of Southern Mississippi, and her doctorate from the University of Arkansas. Dr. Lehman has taught organizational communication, a core requirement for all business majors, and an MBA-level multimedia presentations course. She is a frequent presenter at the national and regional meetings of the Association for Business Communication, for which she and Dr. DuFrene sponsor the Meada Gibbs Outstanding Teacher Award. Her consulting and training activities for industry have focused on multimedia development, business presentations, and written communication.

  • Debbie D. DuFrene

    Dr. DuFrene is an associate dean of the Rusche College of Business at Stephen F. Austin State University, an AACSB-accredited school. She has more than 25 years of experience teaching business communication, including 20 years at Stephen F. Austin. Dr. DuFrene earned her bachelor’s and master’s degrees in business education from Nicholls State University, and her doctorate from the University of Houston. She serves on the international board of directors for the Association for Business Communication and has been a business communication consultant to various organizations from the business, industry, and education sectors. She and Dr. Lehman sponsor the Meada Gibbs Outstanding Teacher Award for the Association for Business Communication (ABC).

Table of Contents

1. Establishing a Framework for Business Communication.
2. Focusing on Interpersonal and Group Communication.
3. Planning and Decision Making.
4. Preparing Written Messages.
5. Communicating Electronically.
6. Delivering Good- and Neutral-News Messages.
7. DELIVERING Bad News Messages.
8. Delivering Persuasive Messages.
9. Understanding the Report Process and Research Methods.
10. Managing Data and Using Graphics.
11. Organizing and Preparing Reports and Proposals.
12. Designing and Delivering Business Presentations.
13. Preparing Résumés and Application Messages.
14. Interviewing for a Job and Preparing Employment Messages.

New to this Edition

  • BCOM 7 includes updated examples and figures throughout the book's 14 chapters. New discussions include: cultural intelligence; intranet, extranet and social media in technology; virtual teams and virtual meeting practices; organizational culture; cell phone use in business; social apps at work; channel consiseratins; presentation software; crisis communication; phone interviews; and an updated job hunting section with sample documents such as resumes, cover letters, applications and thank-you letters.
  • The ModelDocs reference section for students, which includes many forms of business communication, such as letters, resumes, electronic messages, reports and the research process, proposals and presentations, and use of graphics in hardcopy and digital presentations, has been updated to reflect current software, trends, terminology and practice.
  • Instructor Prep Cards section is also being updated to reflect material above.
  • More than 40 percent new photos selected for use throughout the text.

Alternate Formats

Choose the Format that Best Fits Your Student's Budget and Course Goals

  • Aplia with Write Experience 2.0 Powered by MyAccess 1 Term (6 Months) + Bound Book
    ISBN-10: 1337079405  | ISBN-13: 9781337079402
    Price = $77.46
  • Aplia 1 Term (6 Months) + Bound Book
    ISBN-10:  1337079375 | ISBN-13:  9781337079372
    Price = $69.96