Table of Contents
Welcome to Medical Office Practice!
Getting Started: Administrative Functions
Job 1: Introduction to HIPAA and Signing a Confidentiality Statement.
Job 2: Written Communication—Revising Patient Information Brochure.
Job 3: Blocking the Schedule Using MOSS.
Job 4: Administrative Functions—Filing Procedures.
Job 5: Administrative Functions and Managed Care/Insurance—Preparing Patient Files.
Job 6: Administrative Functions—Scheduling Patient Appointments.
Job 7: Administrative Functions—Patient Registration.
Job 8: Legal Implications—Request for Release of Medical Information.
Job 9: Concepts of Effective Communication—Transcription: SOAP Notes.
Job 10: Concepts of Effective Communication—Telephone Messages.
Job 11: Looking Up a Patient Appointment, Creating Daily Appointment Patient List; Making New Patient Reminder Calls.
Job 12: Concepts of Effective Communication and Ethical Considerations—Patient Scenarios.
Job 13: Administrative Functions—Scheduling Special Procedures (Mammogram).
Job 14: Concepts of Effective Communication—Oncology Consult.
Job 15: Concepts of Effective Communication—Making a Referral to a Specialist.
Job 16: Administrative Functions—Researching Drug Information.
Job 17: Creating a Travel Itinerary.
Job 18: Administrative Functions—Blocking the Physician's Schedule.
Job 19: Concepts of Effective Communication—Oncology Consult.
Job 20: Concepts of Effective Communication—Completing Finished Copy from Rough Draft.
Job 21: Legal Implications—Preparing Occupational Exposure Incident Report.
Job 22: Office Administration—Ordering Office Supplies and Preparing a Purchase Order.
Job 23: Administrative Functions—Manual Appointment Scheduling.
Job 24: Basic Practice Finances—Posting Entries on a Day Sheet.
Job 25: Basic Practice Finances—Computerized Procedure Posting.
Job 26: Basic Practice Finances—Computerized Payment Posting.
Job 27: Employee Payroll—Completing Work Record, Preparing and Proving Totals on Payroll Register.
Job 28: Protective Practices—Material Safety Data Sheets (MSDS).
Job 29: Basic Practice Finances—Posting Adjustments, Collection Agency Payments, and Processing Refunds.
Job 30: Managed Care/Insurance—Processing Insurance Claims.
Job 31: Procedural and Diagnostic Coding.
Job 32: Protective Practices—Identifying Community Resources.
Job 33: Concepts of Effective Communication—Scheduling Admission to a Hospital; Preparing Patient for Procedure.
Job 34: Administrative Functions—Proofreading and Preparing Final Copies from Draft Copies.
Job 35: Legal Implications—Creating or Updating Resume and Preparing for Job Interview.
Appendix A: Reference Materials.
Appendix B: Job Reference Table.
Appendix C: Using Medical Office Simulation Software (MOSS).
Appendix D: Forms.
Glossary of Medical Terms.