Administrative Medical Assisting

  • includes Premium Website Printed Access Card
  • AUTHORS: Linda L. French; Marilyn T. Fordney
  • ISBN-13: 9781133133926 
  • Grade(s): 9 | 10 | 11 | 12
  • 720 Pages  Paperback 
  • 7th Edition  |  Previous Editions: 2008, 2004, 1998
  • ©2013     Published
  • Prices are valid only in the respective region


About The Product

ADMINISTRATIVE MEDICAL ASSISTING, 7E, is the most comprehensive learning package available for front-office medical assisting, featuring step-by-step procedures for job skills and the development of critical thinking through real-life scenarios. This proven package includes in-depth coverage of essential administrative competencies including professional and career responsibilities, interpersonal communications, records management, written communications, financial administration, and managing the office. Updated to reflect the latest accreditation and certification standards, this robust resource also features new or updated content in every chapter, including the latest requirements for skill competency, technology, insurance regulations and health care reform, and legal compliance essential for medical assistants to succeed as 21st-century allied health professionals.


  • More than 80 step-by-step procedures supporting over 100 essential job skills, all correlated to ABHES and CAAHEP competency standards, to help students develop their abilities while preparing for certification success.
  • Icons give quick reference to customer service applications, Health Care Reform, patient education, legal responsibilities, and compliance issues.
  • Stop and Think case scenarios apply chapter material to real-world applications, and help develop students' critical thinking skills.
  • Review questions in each chapter mimic the kinds of questions featured on certification exams, and relevant CMA(AAMA), RMA(AMT), and CMAS(AMT) competencies are listed for each chapter, enabling students to prepare for success as they seek professional certification.

About the Contributor

  • Linda L. French

    Linda L. French, CMA-C (AAMA), NCICS, CPC is a Certified Medical Assistant-Clinical Specialist (AAMA), Nationally Certified Insurance and Coding Specialist (NCCT), and Certified Professional Coder (AAPC). Prior to teaching, she worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller, and office manager. In addition to consulting to physicians and providing customized employee training, Ms. French has spent more than a decade teaching allied health courses at community colleges, adult schools, post-secondary institutions, and private corporations through UCSB-Extend.

  • Marilyn T. Fordney

    Marilyn Takahashi Fordney, CMA-AC has authored and coauthored over 50 tebooks for two major publishers. In 2004, Administrative Medical Assisting, Fifth Edition won the William Holmes McGuffey Award in Life Sciences from the Text and Academic Authors Association. Fordney continues to give professional lectures and is a member of a number of professional national associations.

Table of Contents

1. A Career As an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present, and Future.
3. Medicolegal and Ethical Responsibilities.
4. The Art of Communication.
5. Receptionist and the Medical Office Environment.
6. Telephone Procedures.
7. Appointments.
8. Filing Procedures.
9. Medical Records.
10. Drug and Prescription Records.
11. Written Correspondence.
12. Processing Mail and Telecommunications.
13. Fees, Credit, and Collection.
14. Banking.
15. Bookkeeping.
16. Health Insurance Systems and Claim Submission.
17. Procedural and Diagnostic Coding.
18. Office Managerial Responsibilities.
19. Financial Management of the Medical Practice.
20. Summary of Future Health Care Trends.
21. Seeking a Position as An Administrative Medical Assistant (Internet only).

New to this Edition

  • Extensive, up-to-date coverage of Health Care Reform and its impact on medical assisting, including information on the federal Patient Protection and Affordable Care Act, state insurance exchanges, HITECH, EHR incentive programs, and other new regulations and programs.
  • Extensive new and updated material throughout the text provides current information on essential topics such as electronic medical records, emergency preparedness, office safety, patient-centered medical home, concierge medicine.
  • New Chapter 17, Procedural and Diagnostic Coding, includes in-depth instructions for coding with ICD-10-CM, to give students giving exposure to the latest coding standards.
  • New Chapter 20, Summary of Future Health Care Trends, addresses global, cultural, environmental, political, and socioeconomic influences on health care, as well as future trends and goals to improve health care internationally.
  • Bonus Chapter 21, Seeking a Position as an Administrative Medical Assistant, is available online on the Premium Website at
  • Information on CAAHEP and ABHES competencies has been expanded and updated, and the index now lists key reference terms used by these agencies, as well as terms included in the CMA, RMA, and CMAS exam outlines, making it easy to locate competency-related material.

Alternate Formats

Choose the Format that Best Fits Your Student's Budget and Course Goals

  • Book Only
    ISBN-10: 1133604129 | ISBN-13: 9781133604129
    Price = $85.00