EFFECTIVE COMMUNICATION PRACTICES FOR THE HEALTHCARE PROFESSIONAL describes different techniques that can be used to impart knowledge and facilitate learning, provide support to patient and family members when serious or life-threatening illness or injury is diagnosed, and to help loved-ones cope wi... more
Explains proxemics and the four types of distance used in interactions.
Compares and contrasts "facilitating" and "leading".
Provides the six steps in Buckman's protocol for delivering bad news.
The death of a child and its impact on both family and staff is also discussed in detail.
Tips are pr... more