Table of Contents
PART I: INTRODUCTION.
PART II: CASES.
Case 1: Selling a Medicaid Managed Care Company.
Case 2: Independent Medical Practices – Becoming Extinct?
Case 3: Strategic Options Assessment for a Catholic Health System''s Health Plan.
Case 4: The Mission Discernment Process.
Case 5: Rural Health Care Development under Health Care Reform.
Case 6: A Change in Culture at a CCRC.
Case 7: Addressing the Psychological Effects of Exposure to Community Violence.
Case 8: Leadership - New Team, New Initiative.
Case 9: Dropping Small Group Insurance Products.
Case 10: Managing Retail-Based Health Clinics: Financial Performance and Mission.
Case 11: Rural Medical Practice – Balancing Needs and Necessities.
Case 12: How Do You End an Unprofitable Business Relationship?
Case 13: Budget Cuts in a Home Care Program.
Case 14: When One Collaborative Member Threatens to End Financial Support.
Case 15: FQHC - A Cure for Ailing Community Health Centers?
Case 16: Nonprofit Losing Funding, Not Faith.
Case 17: Beyond a Patient Complaint.
Case 18: Building Latrines - Half the Solution to Global Sanitation.
Case 19: Numbers and Degrees – Challenges for the Nursing Workforce.
Case 20: Orienting a Contract Physical Therapist.
Case 21: Revamping Ineffective Performance Reviews.
Case 22: We, the Counselors.
Case 23: A Case of Reverse Discrimination?
Case 24: Sexual Harassment at St. Catherine.
Case 25: Understanding Millennial Employees.
Case 26: Managing Diversity.
Case 27: Broken Promises.
Case 28: Sick Building Syndrome.
Case 29: Don''t Ask, But Tell.
Case 30: Top Ten U.S. Public Health Achievements.
Case 31: Tuberculosis in the Workplace.
Case 32: Zero Tolerance for Smoking.
Case 33: Ethiopia''s Struggle with Resource Management.
Case 34: The Family Health Initiative.
Case 35: The Anti-Vaccination Paradigm.
Case 36: Collaborative Approach to Diabetes Prevention and Care.
Case 37: Healthy Lifestyles Start at Home.
Case 38: Transition Planning for Foster Youth with Special Health Care Needs.
Case 39: Community Coalitions and the Built Environment.
Case 40: Medical Care Taking Flight.
Case 41: Rural Health Care in Central Michigan.
Case 42: Smoking Cessation Program Implementation.
Case 43: The Unexpected Problems.
Case 44: Simplifying an Organizational Chart.
Case 45: Launching into the "New Normal".
Case 46: Journey to Discharge.
Case 47: Team Collaboration in Delivering Integrated Systems of Care.
Case 48: Syphilis Outbreak Response in Puerto Rico.
Case 49: Pacific Needle Exchange Program.
Case 50: Post-EHR Implementation - The Recovery Room Slowdown.
Case 51: Go or No Go - An Executive''s Information System Dilemma.
Case 52: Electronic Environmental Health Program Management Tool.
Case 53: Building a Better Budget Tracking System.
Case 54: Adverse Events in a Post Anesthesia Care Unit.
Case 55: Unacceptable Backlogs in the Sterile Processing Department.
Case 56: Responsibility in the Development of a Pressure Ulcer.
Case 57: Recurring Mistake.
Case 58: HIV Testing at a Health and Fitness Fair.
Case 59: To Hear This Message in Korean, Press ''9''.
Case 60: Blackout 2003 – An Environmental Health Response.
Case 61: Communicating the Need for Hospital Consolidation.
Case 62: A Giardia Outbreak?
Case 63: Senior Cyber Café.
Case 64: Toy Recall Prompts Attention to Lead Poisoning.
Case 65: How Much Transparency Can the Public Take?
Case 66: A Communications Challenge.
Case 67: Ethical Limits of Patient Satisfaction.
Case 68: Neglected Tropical Diseases - A local NGO''s Challenges.
Case 69: A Friend''s Dilemma.
Case 70: Stolen Briefcase.
Case 71: Theatre of Operation: Transplanting Solutions in Public Health.
Case 72: Role of Public Health in End-of-Life Issues.
PART III: EXERCISES.
Exercise 1: Written Case Analysis.
Exercise 2: Film Analysis and Discussion.
Exercise 3: SWOT Analysis.
Exercise 4: Mission Statements for Nonprofit and For-Profit Health Care Organizations.
Exercise 5: Prisoners'' Dilemma.
Exercise 6: Business Wargaming.
Exercise 7: Diplomacy and Engagement.