Organizational Communication: Approaches and Processes

  • AUTHORS: Katherine Miller; Joshua Barbour
  • ISBN-13: 9781285164205 
  • Grade(s): 9 | 10 | 11 | 12
  • 352 Pages  Hardcover 
  • 7th Edition  |  Previous Editions: 2012
  • ©2015     Published
  • Prices are valid only in the respective region


About The Product

ORGANIZATIONAL COMMUNICATION: APPROACHES AND PROCESSES presents organizational communication from both a communication and managerial perspective. Professor Miller's clear writing style and consistent use of examples and case studies result in a text that undergraduate students will find easy to understand.


  • Restructured Chapter Four – “Systems and Cultural Approaches” This chapter will combine the old Chapters Four and Five into a single chapter that highlights the metaphors that dominated organizational communication during the last several decades of the 20th century.
  • Restructured Chapter Six – “Critical and Feminist Approaches” This chapter will be revised to place more emphasis on feminist approaches to the study of organizational communication.
  • Restructured Chapter Nine – “Knowledge and Decision Processes” This chapter will be revised to move beyond “decision making” to a consideration of knowledge management processes.
  • Updating literature throughout with particular attention given to the quickly changing areas of Technology (Chapter 13) and Diversity (Chapter 12).

About the Contributor

  • Katherine Miller

    Dr. Katherine Miller is a leading scholar on communication in healthcare organizations. She holds bachelors and masters degrees in communication from Michigan State University, and a doctorate from the Annenberg School of Communication at the University of Southern California. She served on the faculties of the University of Kansas, Arizona State University, and Michigan State University, and has been a professor in Texas A&M University's Department of Communication since 1998. Dr. Miller is the author of three books and more than 50 journal articles and book chapters.

  • Joshua Barbour

    Dr. Joshua B. Barbour studies problems that recur in the conduct of knowledge-intensive work such as managing information, making meaning, designing communication processes, and deciding what counts as legitimate organizational knowledge and what does not. Most of his research concerns the macromorphic character of organizational communication, the constraining and enabling influences of institutions and institutional logics in organizational life. He holds a bachelor’s degree from the George Washington University and a master’s degree and doctorate from the University of Illinois at Urbana-Champaign. He is currently an assistant professor at the University of Texas at Austin and has also served on the faculties of the University of Illinois at Chicago and Texas A&M University. Dr. Barbour is the author of twenty-five articles and book chapters.

Table of Contents

Brief Contents.
1. The Challenge of Organizational Communication.
2. Classical Approaches.
3. Human Relations and Human Resources Approaches.
4. Systems Approaches.
5. Cultural Approaches.
6. Critical Approaches.
7. Socialization Processes.
8. Decision-Making Processes.
9. Conflict Management Processes.
10. Organizational Change and Leadership Processes.
11. Processes of Emotion in the Workplace.
12. Organizational Diversity Processes.
13. Technological.
14. The Changing Landscape of Organizations.
Name Index.
Subject Index.

New to this Edition

  • Seven new “Spotlights on Scholarship” – Chapters 2, 4, 5, 7, 8, 9, and 14.
  • Three new Case Studies – Chapters 8, 12, and 13.
  • Totally New Chapter Five – “Constitutive and Discursive Approaches” This new chapter will consider the move in organizational communication scholarship toward emphasis on discourse processes and on the ways organizations are constituted through communication.