CASE SCENARIOS IN HOSPITALITY SUPERVISION presents 75 vignettes depicting real-life managerial dilemmas, in the setting of the fictional Royal Hotel. The book focuses on scenarios that often happen to new managers, and particular emphasis is placed on sharpening critical thinking abilities and devel... more
Short, thought-provoking scenarios depict dilemmas often encountered by new managers and first-level supervisors.
The setting of the fictional Royal Hotel adds to the real-life feeling and helps students to bridge the gap between classroom and industry.
Each case study provides a "Who's Who" for t... more