The Service Consultant: Principles of Service Management and Ownership
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Authors : Ronald A. Garner; C. William Garner

9781133612353

352 Pages  Hardcover 

2nd Edition  |  Previous Editions: 2005

©2014 , Published

$94.75

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Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-o... more

Features

The text content correlates to the ASE tasks for Automotive Service Consultant (C1) in order to help readers better prepare for the ASE certification exam.

Activities that require readers to interview local service facility managers provide opportunities for establishing important industry contacts... more

New to this Edition

A new boxed feature presents case studies to help students master theory.

Throughout the text, illustrations have been updated and expanded in order to appeal to the visual learner.

Instructor resources have been expanded to include PowerPoint lecture presentation and ExamView text questions.

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Teacher Supplements
ASE Test Preparation - C1 Service Consultant

The fifth edition of Delmar’s Automotive Service Excellence (ASE) Test Preparation Manual for the C1 SERVICE CONSULTANT certification exam contains an abundance of content designed to help you successfully pass your ASE exam. This manual will ensure that you not only understand the task list and therefore the content your actual certification exam will ... more

9781111127121 $19.75
Student Supplements
ASE Test Preparation - C1 Service Consultant

The fifth edition of Delmar’s Automotive Service Excellence (ASE) Test Preparation Manual for the C1 SERVICE CONSULTANT certification exam contains an abundance of content designed to help you successfully pass your ASE exam. This manual will ensure that you not only understand the task list and therefore the content your actual certification exam will ... more

9781111127121 $19.75