Medical Assisting Administrative and Clinical Competencies

  • includes Premium Web Site Printed Access Card
  • AUTHORS: Michelle Blesi; Barbara A. Wise; Cathy Kelley-Arney
  • ISBN-13: 9781111135126 
  • Grade(s): 9 | 10 | 11 | 12
  • 1200 Pages  Hardcover 
  • 7th Edition  |  Previous Editions: 2008, 2006, 2003
  • ©2012     Published
  • Level(s): Flesch-Kincaid
  • Prices are valid only in the respective region


About The Product

MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Seventh Edition, delivers the critical knowledge base and skills for entry-level medical assistants in an easy-to-understand and proven format. Newly organized for greater effectiveness, the text also includes the latest in emergency preparedness, ICD-10 and electronic health records. In addition, the text highlights personal growth topics like professionalism and time management. Updated and innovative, the 7th edition of Medical Assisting: Administrative and Clinical Competencies uses multiple in-text features and exclusive technology products to prepare students for a successful career in medical assisting, and give them a significant advantage in today's competitive marketplace.


  • Essential coverage of Anatomy and Physiology includes medical terminology, diagnostic tests, diseases and disorders, and treatments. New boxes highlight the body systems throughout the lifespan and interrelationships with other systems.
  • Extensive color photos, illustrations, charts, and tables visually supplement the reading materials.
  • Patient Education boxes throughout the text show students the important issues to discuss with patients before and during tests and examinations; new Body Systems boxes highlight changes across the lifespan and interrelationships of systems.
  • Mobile Downloads so that busy students can study anywhere and any time with Spanish-English audio downloads available on the Premium Website.

About the Contributor

  • Michelle Blesi

    Michelle Blesi is a certified medical assistant CMA (AAMA) with 14 years of industry experience. She worked in the family practice area for 10 years, emphasizing clinical and laboratory skills, before changing her focus to leadership and working as a lead in the nursing/lab department and as a clinical manager. Michelle has a diploma in medical assisting (and is certified through the AAMA), a bachelor's degree in psychology, and a master’s degree in community psychology, and she completed the Teacher Education Series (TES) courses in spring 2005 at the University of Minnesota. Her coursework included introduction to vocational teaching, course development, instructional methods, philosophy, and student training and assessment. A program director and unlimited full-time faculty member in the medical assistant department at Century College since 2001, Michelle enjoys bringing her career experience into the classroom and making a difference in students' lives. In addition to being program director, she teaches both clinical and laboratory courses, a medical assistant refresher course through CECT, and administrative procedures for medical assistants (both traditional and online). She is also the practicum coordinator and oversees clinical externships for the program. In addition to being the lead author for both the Seventh and Eighth Editions of MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Michelle has contributed to many other Cengage projects, including being the SME for Critical Thinking Challenge 3.0, and completing multiple reviewer projects and test bank completions. Among her many accomplishments are the Board of Trustees Outstanding Educator Award (2012), Golden Apple Award (2010), and Exemplary Faculty Member (2007).

  • Barbara A. Wise

    Barbara A. Wise, MA (Ed.), BSN, RN, worked in physicians' offices and as a health care educator for more than twenty-six years. Previously a State Supervisor of vocational education for the State of Ohio, she received an M.A. in Education, with a major concentration on curriculum construction and a minor in health education.

  • Cathy Kelley-Arney

    Cathy Kelley-Arney works in the clinical laboratory of an inpatient medical facility. She has worked for many years in both inpatient and outpatient settings as a lab technician and medical assistant, and in the educational setting as an instructor, program director, and institutional director of health care education.

Table of Contents

Unit I: Health Care Roles and Responsibilities
1. The Medical Assistant and the Health Care Team
2. The Health Care Environment
Unit II: Medical Terminology
3. Introduction to Medical Terminology
4. Understanding and Building Medical Terms of Body Systems
Unit III: Medical Law and Ethics
5. Legal Issues
6. Ethical Issues
Unit IV: Professional Communications
7. Verbal and Nonverbal Communication
8. Applying Communication Skills
Unit V: Business Communications
9. Telecommunications
10. Written Communications
11. Computers and Office Equipment
Unit VI: Beginning the Patient's Record
12. Scheduling Appointments and Receiving Patients
13. The Medical Record, Documentation, and Filing
Unit VII: Medical Insurance and Coding
14. Health Insurance
15. Diagnostic and Procedural Coding
Unit VIII: Billing and Payment for Medical Services
16. Patient Accounts
17. Preparing Insurance Claims and Posting Insurance Payments
18. Patient Billing, Posting Patient Payments, and Collecting Fees
Unit IX: Banking and Accounting Procedures
19. Banking Procedures
20. Accounts Payable and Accounting Procedures
Unit X: Facilities Management and Emergency Preparedness
21. The Medical Office Environment
22. Managing the Office
Unit XI: Anatomy and Physiology of the Human Body
23. Anatomic Descriptors and Fundamental Body Structure
24. The Nervous System
25. The Senses
26. The Integumentary System
27. The Skeletal System
28. The Muscular System
29. The Respiratory System
30. The Circulatory System
31. The Immune System
32. The Digestive System
33. The Urinary System
34. The Endocrine System
35. The Reproductive System
Unit XII: Preparing for Clinical Procedures
36. Infection Control and Medical Asepsis
37. The Medical History and Patient Screening
38. Vital Signs and Measurements
39. Preparing for Examinations
Unit XII: Assisting with Examinations
40. The Physical Examination and Other Exams
41. OB/GYN Exams
42. Pediatric Exams
Unit XIV: Laboratory Procedures
43. The Physician's Office Laboratory
44. Blood Specimen Collection
45. Diagnostic Testing
46. Specimen Collection and Processing
Unit XV: Cardiology and Radiology Procedures
47. Cardiology Procedures
48. Radiology Procedures
Unit XVI: Minor Surgery Procedures
49. Preparing for Surgery
50. Assisting with Minor Surgical Procedures
Unit XVII: Medication Administration Procedures
51. Pharmacology Fundamentals
52. Dosage Calculations
53. Medication Administration
54. Administering Injections and Immunizations
Unit XVIII: Responding to Emergencies and First Aid
55. Emergencies in the Medical Office
56. First Aid for Accidents and Injuries
Unit XIX: Rehabilitation and Healthy Living
57. Rehabilitation
58. Nutrition, Exercise, and Healthy Living
Unit XX: Workplace Readiness
59. Externship and the Job Search

New to this Edition

  • New chapters covering the Physician's Office Laboratory and Dosage Calculations to familiarize students with day-to-day competencies that will add to their value and marketability as future medical assistants.
  • 25 NEW procedures covering general, administrative, and clinical competencies.
  • New procedure formatting includes procedure steps with side by side rationales and detailed instructions, behavior competencies identified by icons, and charting examples.
  • Insightful, In-Text Features such as media links that connect procedures and text to corresponding video or animation content on the Premium Website, and Clinical Pearl boxes that bring real-world perspectives to the readings.
  • Streamlined organization with curriculum mapping to meet the latest curriculum standards for programmatic accreditation and, mapping tools in procedures, Competency Checklists, and the Instructor's Manual for easy instructor reference.
  • Innovative learning support tools supplement the text and classroom lectures .These tools include the Premium Website and StudyWARE™ software, the Critical Thinking Challenge 2.0 Competency Challenge 2.0, and practice the most difficult chapter concepts with the ground-breaking new Learning Lab homework solution.
  • Expanded, current coverage including professionalism, time management, workplace readiness, fundamentals of psychology, electronic health records, safety in the medical office, a review of basic math, 2010 Dietary Guidelines for Americans, and more!


Teacher Components

  • Online Adobe PDF eBook Instant Access Code  (ISBN-10: 1133716350 | ISBN-13: 9781133716358)
    Price = 89.50

Student Supplements

  • Online Adobe PDF eBook Instant Access Code  (ISBN-10: 1133716350 | ISBN-13: 9781133716358)
    Price = 89.50