Verbal Communication: Illustrated Course Guides

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Author : Jeff Butterfield


150 Pages  Paperback 

2nd Edition  |  Previous Editions: 2010

©2013 , Published


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The Illustrated Series Soft Skills titles are designed to make it easy to teach students the essential soft skills necessary to succeed in today’s competitive workplace. This text delves into the importance of effective, professional, and polite verbal communication from speaking with clients to eve... more


Employs the Illustrated Series' reader-friendly pedagogy, providing short, focused text on key soft skills needed to succeed in a technological workplace.

Provides timeless information about skills that make students more marketable to companies and that are necessary in the professional world.

Co... more

New to this Edition

New! CourseMate digital solution with an interactive eBook, quizzes, review games, assessment tools, and scenario-based exercises that can be automatically graded and tracked.

Same Illustrated reader-friendly pedagogy enhanced to tie print and digital components closely together for a more engaging... more