A+ Guide to Software

  • AUTHOR: Jean Andrews
  • ISBN-13: 9781305266506 
  • Grade(s): 9 | 10 | 11 | 12
  • 816 Pages  Hardcover 
  • 9th Edition  |  Previous Editions: 2013
  • ©2017     Published
  • Prices are valid only in the respective region


About The Product

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to Software, Ninth Edition closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-902 certification exam. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. The new edition features more coverage of security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes, online labs and the optional MindTap that includes labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician.


  • Special icons and features throughout the text make it easy to identify software content covered on the CompTIA A+ 220-902 certification exam allowing students to focus their efforts effectively when reviewing for the exams.
  • Learning tools and special features help students master the material, including Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.
  • A unique A+ Table of Contents allows students to quickly identify hardware topics relevant to the CompTIA A+ exams and determine where those topics are covered within the text.
  • An extensive collection of supplemental resources to help enhance teaching and learning. Highlights include innovative instructional and course management tools, interactive activities and study guides, and online material for reinforcement and enrichment.

About the Contributor

  • Jean Andrews

    Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.

Table of Contents

1.Survey of Windows Features and Support Tools.
2. Installing Windows.
3. Maintaining Windows.
4. Optimizing Windows.
5. Supporting Customers and Troubleshooting Windows.
6. Troubleshooting Windows Startup.
7. Connecting to and Setting up a Network.
8. Supporting Mobile Operating Systems.
9. Windows Resources on a Network.
10. Security Strategies.
11. Virtualization, Linux, and Mac OS X.
Appendix A: Safety Procedures and Environmental Concerns.
Appendix B: Entry Points for Windows Startup Processes
Appendix C: CompTIA A+ Acronyms.

New to this Edition

  • Extensive updates to reflect the new organization and content of the CompTIA A+ certification exams help students prepare for success on the 220-902 exam.
  • Increased coverage of security provides basic knowledge of information security as it becomes a growing concern for IT professionals.
  • More extensive coverage of mobile devices allow learners to know how to support and secure mobile devices.
  • More coverage of security, basic cloud computing, and virtualization topics are featured, including security virtual machines, VPNs and VYOD, SaaS, IaaS, Paas, resource pooling, and rapid elasticity.
  • New coverage of Linux and Mac OS provides basic knowledge of Linux commands and Mac OS features for all IT support people.
  • Includes topics new for the 220-902 exam, such as Microsoft® Windows® 8/8.1, light coverage of Linux and Mac OS, Linux commands, troubleshooting Linux, Mac OS startup and errors, basic cloud concepts, mobile operating systems (Android, iOS, and Windows) mobile security, synchronizing data and troubleshooting theory and applications.

Alternate Formats

Choose the Format that Best Fits Your Student's Budget and Course Goals

  • MindTap 1 Term (6 Months) + Bound Book
    ISBN-10: 1337192627 | ISBN-13: 9781337192620
    Price = $164.25