Immerse students into a virtual company’s IT help desk with IT LabWorks. Students will practice in real-life scenarios that employ critical thinking and problem solving skills. Support tickets are assigned and will take them from the server closet and deep into this virtual company. In a maintenance... more
40 help desk scenarios.
Real life application in a virtual office simulation.
Aligns to CompTIA A+ objectives.
Best Selling A+ ebook included (Andrews/ A+ Guide to Managing and Maintaining Your PC, Eighth Edition).
Real life safe practice and application.
Develop problem solving and critical th... more
1305410343 (ISBN 10)
9781305410343 (ISBN 13)