IT Labworks for A+ Tech Support and Service, 2 terms (12 months), Instant Access

  • CONTRIBUTOR: dti Publishing
  • ISBN-13: 9781305410350 
  • Grade(s): 9 | 10 | 11 | 12
  • Mixed Media 
  • 1st Edition
  • ©2016     Published
  • Prices are valid only in the respective region


About The Product

Immerse students into a virtual company’s IT help desk with IT LabWorks. Students will practice in real-life scenarios that employ critical thinking and problem solving skills. Support tickets are assigned and will take them from the server closet and deep into this virtual company. In a maintenance ticket they must configure file and folder sharing in preparation for a new customers training. In another they will set up a high-powered workstation to be used as a test bed with several virtual machines for testing software. When end-user tickets involve troubleshooting hardware and software, students will use the CompTIA troubleshooting model. Students are free to solve a problem or task using reasoning skills; but make wrong decisions that cost time and money, they will be coached with various degrees of support. Prepare your students for the workforce with real-world practice and application.


  • 40 help desk scenarios.
  • Real life application in a virtual office simulation.
  • Aligns to CompTIA A+ objectives.
  • Best Selling A+ ebook included (Andrews/ A+ Guide to Managing and Maintaining Your PC, Eighth Edition).
  • Real life safe practice and application.
  • Develop problem solving and critical thinking skills.
  • Prepare students for what they will face in the real world.

About the Contributor

  • dti Publishing

    Pierre Askmo, president of dti Publishing, has extensive experience in the IT certification field. Mr. Askmo's deep involvement in the IT industry is testified to by his involvement as a Cornerstone Founding Partner of the A+ Certification program at the Computing Technology Industry Association (CompTIA). Mr. Askmo went on to sit on the A+ Executive committee that designed the A+ certification program and to participate in the Network+ and Server+ Advisory panels. As a former member of the IT Skills Curriculum Group of the U.S. Department of Labor, Mr. Askmo contributed to define the mix of skills deemed necessary to succeed in the IT professions. Mr. Askmo has co-authored the Course Technology book A+ Q&A, is an item writer for IT certifications and has worked on CertBlaster test preparation titles for MCSE, MCSA, and now MCTS and MCITP. Mr. Askmo is also the designer of the new powerful and user-friendly dtiMetrics™ assessment system solution that helps students master essential computer concepts and prepare for IT certification.

Table of Contents

40 interactive help desk ticket assignments covering:
Cables and Connectors.
Devices and tools.
Form Factors and Power Connectors.
Set up a computer.
Configure a computer.
Install an external device to hold multimedia data.
Power Options.
Local Printer installation.
Network Printer installation.
Training for good customer relationships I.
Training for good customer relationships II.
Training for good customer relationships III.
Memory upgrade.
Aero setup.
Expansion cards.
Video port.
Upgrade to Windows 7.

Alternate Formats

Choose the Format that Best Fits Your Student's Budget and Course Goals

  • Printed Access Card
    ISBN-10: 1305410343 | ISBN-13: 9781305410343
    Price = $116.25