IT Labworks for A+ Tech Support and Service, 2 terms (12 months), Instant Access
- CONTRIBUTOR: dti Publishing
- ISBN-13: 9781305410350
- Grade(s): 9 | 10 | 11 | 12
- Mixed Media
- 1st Edition
- ©2016 Published
- Prices are valid only in the respective region
Immerse students into a virtual company’s IT help desk with IT LabWorks. Students will practice in real-life scenarios that employ critical thinking and problem solving skills. Support tickets are assigned and will take them from the server closet and deep into this virtual company. In a maintenance ticket they must configure file and folder sharing in preparation for a new customers training. In another they will set up a high-powered workstation to be used as a test bed with several virtual machines for testing software. When end-user tickets involve troubleshooting hardware and software, students will use the CompTIA troubleshooting model. Students are free to solve a problem or task using reasoning skills; but make wrong decisions that cost time and money, they will be coached with various degrees of support. Prepare your students for the workforce with real-world practice and application.
40 interactive help desk ticket assignments covering:
Cables and Connectors.
Devices and tools.
Form Factors and Power Connectors.
Set up a computer.
Configure a computer.
Install an external device to hold multimedia data.
Local Printer installation.
Network Printer installation.
Training for good customer relationships I.
Training for good customer relationships II.
Training for good customer relationships III.
Upgrade to Windows 7.