The 50 ways... series provides a range of instant ways to improve your communications skills in business. The 50 tips in these books will allow the learner to make noticeable improvement in their business English with minimum effort. With the advent of sophisticated digital telephony technologies and the pressure on business people not to travel unnecessarily for environmental reasons, the importance of one-to-one telephone calls and teleconferencing takes on a new dimension. This book helps learners prepare for that all-important telephone call. The accompanying audio CD provides listening comprehension tasks that go with the units. This innovative title applies the theory of intercultural studies to the practice of communicating in English in a business and professional context.